Crafting ITSM Service Catalogs that Work Posted by Cid Tyer on Nov 16th 2011 Download the:Slide Deck Q&A Report … read more
Configuration Management at Idaho National Laboratory Posted by Cid Tyer on Jul 20th 2011 Download the: Slide Deck Q&A Report … read more
How to Create an Undisputable Service Management Business Case Posted by Cid Tyer on Mar 23rd 2011 Download the: Slide Deck … read more
Implementing ITIL Change Management in a Global Organization Posted by Cid Tyer on Feb 16th 2011 Download the: Slide Deck Q&A Report … read more
Integrating ITSM Frameworks, Standards and Processes Posted by Cid Tyer on Jan 19th 2011 Download the: Slide Deck Q&A Report … read more