Using Six Sigma to Drive Service Desk Improvement Posted by Cid Tyer on Feb 8th 2012 Download the: Slide Deck Q&A Report … read more
Linking Customer and Employee Satisfaction with Donna Knapp Posted by Cid Tyer on Feb 8th 2012 Download the: Slide Deck Q&A Report … read more
Crafting ITSM Service Catalogs that Work Posted by Cid Tyer on Nov 16th 2011 Download the:Slide Deck Q&A Report … read more
Configuration Management at Idaho National Laboratory Posted by Cid Tyer on Jul 20th 2011 Download the: Slide Deck Q&A Report … read more
How to Create an Undisputable Service Management Business Case Posted by Cid Tyer on Mar 23rd 2011 Download the: Slide Deck … read more