DevOps Ask the Experts Posted by Cid Tyer on Oct 14th 2015 DevOps is emerging as an industry buzz word. What does DevOps mean? Is it relevant to enterprise IT? How does it relate to ITIL/ITSM, Agile, Lean and tools? Jayne Groll and Donna Knapp w … read more
The Service Desk of the Future Posted by Cid Tyer on Oct 16th 2013 Download the: Slide Deck Q&A Report … read more
Webinar: Lessons from the ITSM Trenches Posted by Cid Tyer on Jun 15th 2011 Download the: Slide Deck Q&A Report … read more
Integrating ITSM Frameworks, Standards and Processes Posted by Cid Tyer on Jan 19th 2011 Download the: Slide Deck Q&A Report … read more
Your Role as a Leader in IT Service Management Posted by Cid Tyer on May 19th 2010 Download the: Slide Deck Q&A Report … read more