ITSM Roles in an Agile and DevOps World, with Donna Knapp Jul 20th 2017 Complimentary Webinar - Thursday, July 20, 2017 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Have you ever wondered how ITSM roles fit into an Agile and … read more
Services - Cutting Through the Confusion, with Michael Cardinal Posted by Eric Montijo on Jul 21st 2016 Complimentary Webinar - Thursday, August 18th at 11:00 am EDT Presenter: Michael Cardinal, TEK Systems Services: Can they be any more confusing? It is not always clear as to how to define, … read more
5 Ways ITSM Can Support DevOp Posted by Eric Montijo on May 17th 2016 Presenters: Jayne Groll, and Lisa Schwartz co-founder ITSM Academy There is much debate about the relevancy of ITIL and ITSM in a new DevOps world. The truth is that DevOps does not … read more
BRM - Helping Converge Business and IT Posted by Eric Montijo on Feb 18th 2016 The Business Relationship Manager (BRM) is a relatively new role in many organizations. IT Service Management (ITSM) relates to the activities performed to deliver, operate and control IT servic … read more
The Agile Process Owner with Donna Knapp Posted by Cid Tyer on Nov 19th 2015 Today’s IT organizations must be built on ITSM policies and processes that facilitate speed and change. So who ensures that ITSM processes are designed with ‘just enough’ control to meet an organiz … read more