A Seat at the Table Oct 8th 2020 Presenters: -Donna Knapp, Curriculum Development Manager, ITSM Academy - Mark Blanke, CEO, OwlPoint - Fred Silva, Director - Digital Solutions Delivery, SAIC - Paul Edmisten, CIO, … read more
Innovate ITIL with DevOps Oct 20th 2018 Presenter: Sean Mack, CEO, xOps There is a prevalent myth that DevOps and IT Service Management (ITSM) and the IT Infrastructure Library (ITIL) are incompatible. However this sup … read more
The Art & Science of Updating ITIL® May 17th 2018 Presenters: The AXELOS Team AXELOS has announced plans to update the world’s most widely-adopted framework for service management. This session summarizes the update and discusses ITIL's … read more
State of ITSM and DevOps 2018, with Donna Knapp Feb 15th 2018 Complimentary Webinar - Thursday, February 15 at 11:00 am ET Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Both IT service management (ITSM) and DevOps are at cr … read more
ITSM Roles in an Agile and DevOps World, with Donna Knapp Jul 20th 2017 Complimentary Webinar - Thursday, July 20, 2017 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Have you ever wondered how ITSM roles fit into an Agile and … read more