Digital & IT Strategy - Go Fish! Jul 15th 2021 Presenter: Mark Bradley, Senior Product Manager, Flexera Go Fish! Digital transformation is a very hot topic, and there are tons of webinars, podcasts, etc. But we were not finding any that … read more
Where? Oh Where, Have my Processes & Roles Gone? Jun 17th 2021 Presenter: Michael Cardinal, Service Delivery, Thirdera A common misconception around ITIL 4 is that processes and roles no longer are important #incorrect. The need to continually improve has al … read more
SRE is a Service Management Framework Apr 15th 2021 Presenter: Jayne Groll, Former CEO of DevOps Institute Site Reliability Engineering (SRE) is rising quickly as the most innovative approach to IT Service Management (ITSM) since the early days of I … read more
An Introduction to SIAM Mar 18th 2021 Presenters: Liz Gallacher, Director and Helen Morris, Director of Helix Service Management Services Service Integration and Management (SIAM) has long been used “across the pond” to help organiz … read more
The Metrics Of Shift Left Feb 18th 2021 Presenter: Jeff Rumburg, Managing Partner, MetricNet Organizations that haven’t spent a great deal of time shifting left—that is, moving tickets from desktop support to Level 1 service desk, or from … read more