How AI will Affect ITSM Programs May 17th 2024 Presenter: Mark Hinkle, CEO & Founder, Peripety Labs Mark will guide us through the transformative impact of Artificial Intelligence (AI) on ITSM programs, tracing its evolution f … read more
Executive Buy-in for your ITSM program Feb 15th 2024 Presenter: David Cannon & Ken Jarvis, PeopleCert Getting executive buy-in is one of the most important dependencies of every ITSM project. It’s also one of the biggest challenges. This webin … read more
State of ITSM and... 2024 Jan 18th 2024 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy As we enter a new year, it’s normal to wonder… what next? Before attempting to answer that question, it’s always useful to asses … read more
Living the CPDE Life Sep 21st 2023 Presenter: Michael Cardinal, BPMO, Thirdera ITSM Academy's Certified Process Design Engineer (CPDE) course is packed with practical tips and hints on process design. Not only does it give you a best … read more
You've Spent the $ - Please Make the Most of It! Jun 15th 2023 Lisa Schwartz, ITSM Academy Founder, and CXO is irked, bothered, miffed, and upset and she isn't going to take it any longer! Guest speakers include Donna Knapp and Sharon Beebe. The disconnect bet … read more