Webinar Archives
Webinar: Lessons from the ITSM Trenches
Posted by Cid Tyer on Jun 15th 2011
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Slide Deck
Q&A Report
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We don’t like our Service Management Tool
Posted by Cid Tyer on Apr 20th 2011
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Q&A Report
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Integrating ITSM Frameworks, Standards and Processes
Posted by Cid Tyer on Jan 19th 2011
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Q&A Report
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Keeping the End Goal in Mind with Kyna Autrey & Joseph Bryson, SAIC
Posted by Cid Tyer on Nov 17th 2010
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Slide Deck
Q&A Report
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Rock n Roles, Responsibilities and Resources
Posted by Cid Tyer on Oct 13th 2010
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Slide Deck
Q&A Report
Lifecycle Approach to Service Management Roles White Paper
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