Establishing a Business Process Group with Elaine Wong Posted by Cid Tyer on Aug 14th 2013 Download the: Slide Deck … read more
Should You Establish a Service Management Office (SMO)? Posted by Cid Tyer on Jun 26th 2013 Download the: Slide Deck Q&A Report … read more
IT Business Relationship Management for Success with Ibrahim K Jackson Posted by Cid Tyer on May 22nd 2013 Download the: Slide Deck Q&A Report … read more
Crafting ITSM Service Catalogs that Work Posted by Cid Tyer on Nov 16th 2011 Download the:Slide Deck Q&A Report … read more
Configuration Management at Idaho National Laboratory Posted by Cid Tyer on Jul 20th 2011 Download the: Slide Deck Q&A Report … read more