Webinar Archives
DevOps: Moving Beyond Early Adopters to Pragmatic Acceptance
Posted by Cid Tyer on May 14th 2014
Just about every technology trend over the last 30 years has followed a similar pattern. Originally championed by a dedicated core of enthusiasts, it gathers adherents among those willing to li
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Process Integration, Metrics and Expectations
Posted by Cid Tyer on Apr 16th 2014
Frameworks and standards such as ITIL, KCS and ISO/IEC 20000 promote an integrated process approach. Using business-centric examples, this session shows how to design service desk metrics and repor
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Certified ScrumMaster (CSM) Round Table with Jayne Groll and Donna Knapp
Posted by Cid Tyer on Feb 19th 2014
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Slide Deck
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What is DevOps?
Posted by Cid Tyer on Jan 15th 2014
This webinar introduces attendees to DevOps, the cultural and professional phenomenon that is rocking the IT world. By encouraging better collaboration, communication and integration between de
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The Service Desk of the Future
Posted by Cid Tyer on Oct 16th 2013
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Slide Deck
Q&A Report
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