Webinar Archives
Fright Night - What Went Wrong and Why
Oct 20th 2022
Presented by:
Jeff Jensen, Founder & Principal @I Train IT Leaders
Deborah McDaniel, Associate Director-Office of Information Technology @Rutgers University
Jon Leighton, Head of Cu
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ESM and the Big Re-Think
Sep 15th 2022
Presenter: John Worthington, Principal and Certified USM Coach - MyServiceMonitor, LLC
The shift to enterprise service management is increasing complexity, but fortunately giving new life to some ol
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Managing the Flow of Feedback
Aug 18th 2022
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
Value streams are getting a lot of attention these days, as organizations work to optimize the flow of value to their customers.
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ITIL Hacks That Work!
Jul 21st 2022
Presenter: Jeff Rumburg, CEO and Managing Partner of MetricNet
ITIL is now a multibillion-dollar industry. ITIL training, certification, and audits are just some of the many ways you can immerse you
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What Would Deming Do?
May 19th 2022
Presenter: Donna Knapp, ITSM Academy & Michael Cardinal, Thirdera
It’s tempting to think that the problems and challenges that organizations are currently facing are unique. In reality, the past
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