Webinar Archives
Using Six Sigma to Drive Service Desk Improvement
Posted by Cid Tyer on Feb 8th 2012
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Linking Customer and Employee Satisfaction with Donna Knapp
Posted by Cid Tyer on Feb 8th 2012
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A Peeps Eye view of IT Service Management
Posted by Cid Tyer on Jan 11th 2012
Webinar Presented on: January 12, 2012
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Crafting ITSM Service Catalogs that Work
Posted by Cid Tyer on Nov 16th 2011
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Configuration Management at Idaho National Laboratory
Posted by Cid Tyer on Jul 20th 2011
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