Webinar Archives
BRM - Helping Converge Business and IT
Posted by Eric Montijo on Feb 18th 2016
The Business Relationship Manager (BRM) is a relatively new role in many organizations. IT Service Management (ITSM) relates to the activities performed to deliver, operate and control IT servic
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Generational Dynamics in Service Management
Posted by Cid Tyer on Jun 17th 2015
If you’re like most companies, you likely have 3-5 Generations on your teams. Come laugh and hear tips on how to attract and integrate the Millennials & Boomlets into your Service Management Teams
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Secrets of a ScrumMaster: Agile for the Service Desk
Posted by Cid Tyer on May 20th 2015
Can agile concepts be applied to the service desk? Absolutely! This session describes the benefits of agile practices and provides a brief introduction to Scrum – an agile way to handle complex pro
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Evolving Service Catalogs Start To Support The Broker Approach
Posted by Cid Tyer on Nov 19th 2014
Download the:
Slide Deck
Q&A Report
Sample Service Catalog
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Leveraging Agile and Lean to Transform Your Organization
Posted by Cid Tyer on Oct 15th 2014
Download the:
Slide Deck
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