Webinar Archives
Adding Value with Change Management
Feb 20th 2020
Presenter: Vicki Rogers, Senior Manager of Change, Georgia Tech
Learn how Georgia Tech adopted the IT change management process (AKA change enablement practice in ITIL v4), designed to help contr
… read more
ITIL 4 Guiding Principles
Jan 16th 2020
Presenter: Rose Gibson, ITSM Academy
… read more
The V*A*L*U*E Formula
May 16th 2019
Presenter: Ken Wendle,
Author, speaker, consultant and instructor
A common thread shared by almost every best practice or methodology – from ITIL to Lean to
… read more
Introducing ITIL Practitioner, with Donna Knapp
Posted by Eric Montijo on Mar 17th 2016
Continuous improvement is a cornerstone of the ITIL framework and – good news! – it’s about to get easier. Join us for an introduction to the newly launched ITIL Practitioner qualification. This excit
… read more
BRM - Helping Converge Business and IT
Posted by Eric Montijo on Feb 18th 2016
The Business Relationship Manager (BRM) is a relatively new role in many organizations. IT Service Management (ITSM) relates to the activities performed to deliver, operate and control IT servic
… read more