Webinar Archives
Making the Transition: ITIL v3 to ITIL 4
Aug 19th 2021
Subject Matter Experts: Mark Blanke, President and CEO of OwlPoint & Donna Knapp, ITSM Academy
With ITIL v3 heading in to retirement, organizations are looking ahead to ITIL 4 and trying to figu
… read more
Digital & IT Strategy - Go Fish!
Jul 15th 2021
Presenter: Mark Bradley, Senior Product Manager, Flexera
Go Fish!
Digital transformation is a very hot topic, and there are tons of webinars, podcasts, etc. But we were not finding any that
… read more
Where? Oh Where, Have my Processes & Roles Gone?
Jun 17th 2021
Presenter: Michael Cardinal, Service Delivery, Thirdera
A common misconception around ITIL 4 is that processes and roles no longer are important #incorrect.
The need to continually improve has alw
… read more
Three Things Unisys got Right during the Pandemic
May 20th 2021
Presenter: Weston Morris, Unisys
Unisys helped 12 million people to work from home in just a few weeks. Our recipe included three things that we did right. However, to achieve true Experience Parity
… read more
SRE is a Service Management Framework
Apr 15th 2021
Presenter: Jayne Groll, Former CEO of DevOps Institute
Site Reliability Engineering (SRE) is rising quickly as the most innovative approach to IT Service Management (ITSM) since the early days of IT
… read more