Webinar Archives
What Would Deming Do?
May 19th 2022
Presenter: Donna Knapp, ITSM Academy & Michael Cardinal, Thirdera
It’s tempting to think that the problems and challenges that organizations are currently facing are unique. In reality, the past
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State of ITSM and... 2022
Jan 20th 2022
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
As we move into 2022, the pandemic persists, as does the pressure to keep up with the demand for digital innovation. Join us to h
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Employability with ITIL4 – New Industry Trends
Nov 18th 2021
Presenter: Gaurav Shekhar of University of Texas at Dallas
Employability with ITIL4 – New Industry Trends
What will be discussed: latest employment trends
how the industry is
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Service Management Transformation @BMC
Oct 21st 2021
Presenter: Blaine Bryant, Senior Director IS&T Service Governance, BMC
Join us as Blaine highlights how BMC IS&T organized to enable and accelerate its digital service management strategy wi
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Putting the Go in Governance
Sep 16th 2021
Presenter: Greg Sanker, Senior IT Leader
Ever wondered why ITSM success is much harder in real life than in theory? We all know that Leadership, Governance and Practices are key components. And the
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