Webinar Archives

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy If someone could give you a prescription for surviving and thriving in the age of AI what do you think it would inc … read more

Presenter: Sean McClean, Master Trainer Unlock the doors to personal and professional success by delving into "The Joy of Power Skills". This webinar aims to explore the profound impact of power sk … read more

Presenter: David Cannon & Ken Jarvis, PeopleCert Getting executive buy-in is one of the most important dependencies of every ITSM project. It’s also one of the biggest challenges. This webin … read more

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy As we enter a new year, it’s normal to wonder… what next? Before attempting to answer that question, it’s always useful to asses … read more

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy According to a recent survey, incident, service request, and problem management are commonly some of the first practices introdu … read more