Webinar Archives
Process Maturity: It's Not About the Numbers!
Posted by Cid Tyer on Jan 23rd 2013
View the RecordingCheck out Donna's book, The ITSM Process Design Guide.
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Leveraging Process Design: True Results, True Value with Andrew Wilson
Posted by Cid Tyer on Dec 12th 2012
View the
Recording.
Download the:
Slide Deck
Q&A Report
Process Development
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Is ITIL Really Worth the Effort? with Doug Tyre, University of Miami
Posted by Cid Tyer on Nov 14th 2012
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Slide Deck
Q&A Report
Whitepaper
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Change Management: One University's Evolution
Posted by Cid Tyer on Oct 17th 2012
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Slide Deck Q&A Report
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Webinar: Ask the Experts with Donna Knapp
Posted by Cid Tyer on Sep 19th 2012
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Q&A Report
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