How ITSM could've helped avert the crisis Posted by Cid Tyer on Jan 14th 2009 Download the: Slide Deck Q&A Report … read more
Service Management Definitions Posted by Cid Tyer on Jun 18th 2008 Download the: Slide Deck Q&A Report … read more
How to Play the Game of Good Service Management Posted by Cid Tyer on Mar 12th 2008 Download the: Slide Deck Q&A Report … read more