The Metrics Of Shift Left Feb 18th 2021 Presenter: Jeff Rumburg, Managing Partner, MetricNet Organizations that haven’t spent a great deal of time shifting left—that is, moving tickets from desktop support to Level 1 service desk, or from … read more
Lead Success, Don't Manage Failure! with Carlos Casanova, K2 Solutions Posted by Cid Tyer on Mar 20th 2013 Webinar Presented on: March 21, 2013 The virtues of successful executives are those that express confidence, trust, stability and leadership; and this don't come with just having the title. Embarkin … read more
We don’t like our Service Management Tool Posted by Cid Tyer on Apr 20th 2011 Download the: Slide Deck Q&A Report … read more
How to Create an Undisputable Service Management Business Case Posted by Cid Tyer on Mar 23rd 2011 Download the: Slide Deck … read more
Your Role as a Leader in IT Service Management Posted by Cid Tyer on May 19th 2010 Download the: Slide Deck Q&A Report … read more