Webinar Archives
How to Create an Undisputable Service Management Business Case
Posted by Cid Tyer on Mar 23rd 2011
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Slide Deck
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Implementing ITIL Change Management in a Global Organization
Posted by Cid Tyer on Feb 16th 2011
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Q&A Report
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Integrating ITSM Frameworks, Standards and Processes
Posted by Cid Tyer on Jan 19th 2011
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Q&A Report
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Keeping the End Goal in Mind with Kyna Autrey & Joseph Bryson, SAIC
Posted by Cid Tyer on Nov 17th 2010
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Q&A Report
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Rock n Roles, Responsibilities and Resources
Posted by Cid Tyer on Oct 13th 2010
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Q&A Report
Lifecycle Approach to Service Management Roles White Paper
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