ITIL® 4 DSV - Drive Stakeholder Value May 21st 2020 Presenter: Donna Knapp, Curriculum Development Manager, ITSM AcademyHow to Create a Great Customer Experience A key activity in the ITIL 4 service value chain is 'engage'. One reason why this act … read more
The Agile Process Owner with Donna Knapp Posted by Cid Tyer on Nov 19th 2015 Today’s IT organizations must be built on ITSM policies and processes that facilitate speed and change. So who ensures that ITSM processes are designed with ‘just enough’ control to meet an organiz … read more
Putting the “People” Back in People, Process and Technology Posted by Cid Tyer on Sep 15th 2015 With the growth of technology and the rise of process to get things accomplished, we often leave out the key part of "People, Process and Technology"--the "People". The common element in any organi … read more
How to Get It Going With Little or No Budget Posted by Cid Tyer on Jul 15th 2015 In this webinar you will learn how to get CSI started and accepted into your culture. You will learn tips and tricks for making small incremental improvements that go a long way toward your Continu … read more
Generational Dynamics in Service Management Posted by Cid Tyer on Jun 17th 2015 If you’re like most companies, you likely have 3-5 Generations on your teams. Come laugh and hear tips on how to attract and integrate the Millennials & Boomlets into your Service Management Teams … read more