Webinar Archives
Secrets of a ScrumMaster: Agile for the Service Desk
Posted by Cid Tyer on May 20th 2015
Can agile concepts be applied to the service desk? Absolutely! This session describes the benefits of agile practices and provides a brief introduction to Scrum – an agile way to handle complex pro
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Agile Transformation at the United States Postal Service
Posted by Cid Tyer on Feb 18th 2015
The postal business is changing at a rapid pace and the Postal Service must continue to change quickly to remain relevant and competitive in the marketplace. The Postal Service implemented the Agi
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Evolving Service Catalogs Start To Support The Broker Approach
Posted by Cid Tyer on Nov 19th 2014
Download the:
Slide Deck
Q&A Report
Sample Service Catalog
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Leveraging Agile and Lean to Transform Your Organization
Posted by Cid Tyer on Oct 15th 2014
Download the:
Slide Deck
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What the Olympics Teaches Us About Agile
Posted by Cid Tyer on Sep 17th 2014
Download the:
Slide Deck
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