Putting the Go in Governance Sep 16th 2021 Presenter: Greg Sanker, Senior IT Leader Ever wondered why ITSM success is much harder in real life than in theory? We all know that Leadership, Governance and Practices are key components. And th … read more
Making the Transition: ITIL v3 to ITIL 4 Aug 19th 2021 Subject Matter Experts: Mark Blanke, President and CEO of OwlPoint & Donna Knapp, ITSM Academy With ITIL v3 heading in to retirement, organizations are looking ahead to ITIL 4 and trying to fig … read more
SRE is a Service Management Framework Apr 15th 2021 Presenter: Jayne Groll, Former CEO of DevOps Institute Site Reliability Engineering (SRE) is rising quickly as the most innovative approach to IT Service Management (ITSM) since the early days of I … read more
An Introduction to SIAM Mar 18th 2021 Presenters: Liz Gallacher, Director and Helen Morris, Director of Helix Service Management Services Service Integration and Management (SIAM) has long been used “across the pond” to help organiz … read more
The Metrics Of Shift Left Feb 18th 2021 Presenter: Jeff Rumburg, Managing Partner, MetricNet Organizations that haven’t spent a great deal of time shifting left—that is, moving tickets from desktop support to Level 1 service desk, or from … read more