ITIL® 4 HVIT - High Velocity IT Apr 16th 2020 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Digital has changed everything! It has enabled organizations to introduce new business models and to significantly change how … read more
Reimagining IT Change Management for DevOps & Cloud Apr 18th 2018 Presenters: JT Giri, CEO & Co-founder, nClouds and Clive D’Souza, Global Head of Business Development - Service Catalog, Amazon Web Services Cloud computing is delivering faster ide … read more
The Agile Process Owner with Donna Knapp Posted by Cid Tyer on Nov 19th 2015 Today’s IT organizations must be built on ITSM policies and processes that facilitate speed and change. So who ensures that ITSM processes are designed with ‘just enough’ control to meet an organiz … read more
Should You Establish a Service Management Office (SMO)? Posted by Cid Tyer on Jun 26th 2013 Download the: Slide Deck Q&A Report … read more
How to Leverage an ITSM Framework to Achieve Green IT Goals Posted by Cid Tyer on Mar 18th 2009 Download the: Slide Deck Q&A Report … read more