Webinar Archives
State of ITSM and... 2022
Jan 20th 2022
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
As we move into 2022, the pandemic persists, as does the pressure to keep up with the demand for digital innovation. Join us to h
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Employability with ITIL4 – New Industry Trends
Nov 18th 2021
Presenter: Gaurav Shekhar of University of Texas at Dallas
Employability with ITIL4 – New Industry Trends
What will be discussed: latest employment trends
how the industry is
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Putting the Go in Governance
Sep 16th 2021
Presenter: Greg Sanker, Senior IT Leader
Ever wondered why ITSM success is much harder in real life than in theory? We all know that Leadership, Governance and Practices are key components. And the
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The Metrics Of Shift Left
Feb 18th 2021
Presenter: Jeff Rumburg, Managing Partner, MetricNet
Organizations that haven’t spent a great deal of time shifting left—that is, moving tickets from desktop support to Level 1 service desk, or from
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ITIL® 4 HVIT - High Velocity IT
Apr 16th 2020
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
Digital has changed everything! It has enabled organizations to introduce new business models and to significantly change how
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