Webinar Archives
Putting the Go in Governance
Sep 16th 2021
Presenter: Greg Sanker, Senior IT Leader
Ever wondered why ITSM success is much harder in real life than in theory? We all know that Leadership, Governance and Practices are key components. And the
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The Metrics Of Shift Left
Feb 18th 2021
Presenter: Jeff Rumburg, Managing Partner, MetricNet
Organizations that haven’t spent a great deal of time shifting left—that is, moving tickets from desktop support to Level 1 service desk, or from
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ITIL® 4 HVIT - High Velocity IT
Apr 16th 2020
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
Digital has changed everything! It has enabled organizations to introduce new business models and to significantly change how
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Reimagining IT Change Management for DevOps & Cloud
Apr 18th 2018
Presenters: JT Giri, CEO & Co-founder, nClouds and Clive D’Souza, Global Head of Business Development - Service Catalog, Amazon Web Services
Cloud computing is delivering faster ide
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The Agile Process Owner with Donna Knapp
Posted by Cid Tyer on Nov 19th 2015
Today’s IT organizations must be built on ITSM policies and processes that facilitate speed and change. So who ensures that ITSM processes are designed with ‘just enough’ control to meet an organiz
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