Digital & IT Strategy - Go Fish! Jul 15th 2021 Presenter: Mark Bradley, Senior Product Manager, Flexera Go Fish! Digital transformation is a very hot topic, and there are tons of webinars, podcasts, etc. But we were not finding any that … read more
Where? Oh Where, Have my Processes & Roles Gone? Jun 17th 2021 Presenter: Michael Cardinal, Service Delivery, Thirdera A common misconception around ITIL 4 is that processes and roles no longer are important #incorrect. The need to continually improve has al … read more
An Introduction to SIAM Mar 18th 2021 Presenters: Liz Gallacher, Director and Helen Morris, Director of Helix Service Management Services Service Integration and Management (SIAM) has long been used “across the pond” to help organiz … read more
State of ITSM and... 2021 Jan 21st 2021 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy To say that 2020 was a challenging year would be an understatement. As enterprises accelerate their digital business initiativ … read more
A Seat at the Table Oct 8th 2020 Presenters: -Donna Knapp, Curriculum Development Manager, ITSM Academy - Mark Blanke, CEO, OwlPoint - Fred Silva, Director - Digital Solutions Delivery, SAIC - Paul Edmisten, CIO, … read more