Integrating ITSM Frameworks, Standards and Processes Posted by Cid Tyer on Jan 19th 2011 Download the: Slide Deck Q&A Report … read more
Building a Tradition of Service Excellence Posted by Cid Tyer on Sep 15th 2010 Download the: Slide Deck Q&A Report … read more
Knowledge is Power-Turning Data into Wisdom within an SKMS Posted by Cid Tyer on Jul 22nd 2009 Download the: Slide Deck Q&A Report … read more
Webinar: The Metrics Monster Posted by Cid Tyer on Apr 15th 2009 Download the: Slide Deck … read more
How ITSM could've helped avert the crisis Posted by Cid Tyer on Jan 14th 2009 Download the: Slide Deck Q&A Report … read more