Linking Customer and Employee Satisfaction with Donna Knapp Posted by Cid Tyer on Feb 8th 2012 Download the: Slide Deck Q&A Report … read more
Crafting ITSM Service Catalogs that Work Posted by Cid Tyer on Nov 16th 2011 Download the:Slide Deck Q&A Report … read more
Webinar: Lessons from the ITSM Trenches Posted by Cid Tyer on Jun 15th 2011 Download the: Slide Deck Q&A Report … read more
Webinar: Knowledge is Power Posted by Cid Tyer on May 18th 2011 Download the: Slide Deck Q&A Report … read more
How to Create an Undisputable Service Management Business Case Posted by Cid Tyer on Mar 23rd 2011 Download the: Slide Deck … read more