Webinar Archives
Process Maturity: It's Not About the Numbers!
Posted by Cid Tyer on Jan 23rd 2013
View the RecordingCheck out Donna's book, The ITSM Process Design Guide.
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Webinar: Ask the Experts with Donna Knapp
Posted by Cid Tyer on Sep 19th 2012
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Q&A Report
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Linking Customer and Employee Satisfaction with Donna Knapp
Posted by Cid Tyer on Feb 8th 2012
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Slide Deck
Q&A Report
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Crafting ITSM Service Catalogs that Work
Posted by Cid Tyer on Nov 16th 2011
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Webinar: Lessons from the ITSM Trenches
Posted by Cid Tyer on Jun 15th 2011
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Q&A Report
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