Webinar Archives
Leveraging Agile and Lean to Transform Your Organization
Posted by Cid Tyer on Oct 15th 2014
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Process Integration, Metrics and Expectations
Posted by Cid Tyer on Apr 16th 2014
Frameworks and standards such as ITIL, KCS and ISO/IEC 20000 promote an integrated process approach. Using business-centric examples, this session shows how to design service desk metrics and repor
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Certified ScrumMaster (CSM) Round Table with Jayne Groll and Donna Knapp
Posted by Cid Tyer on Feb 19th 2014
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The Service Desk of the Future
Posted by Cid Tyer on Oct 16th 2013
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Process Maturity: It's Not About the Numbers!
Posted by Cid Tyer on Jan 23rd 2013
View the RecordingCheck out Donna's book, The ITSM Process Design Guide.
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