Webinar Archives
Secrets of a ScrumMaster: Agile for the Service Desk
Posted by Cid Tyer on May 20th 2015
Can agile concepts be applied to the service desk? Absolutely! This session describes the benefits of agile practices and provides a brief introduction to Scrum – an agile way to handle complex pro
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Leveraging Agile and Lean to Transform Your Organization
Posted by Cid Tyer on Oct 15th 2014
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Process Integration, Metrics and Expectations
Posted by Cid Tyer on Apr 16th 2014
Frameworks and standards such as ITIL, KCS and ISO/IEC 20000 promote an integrated process approach. Using business-centric examples, this session shows how to design service desk metrics and repor
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Certified ScrumMaster (CSM) Round Table with Jayne Groll and Donna Knapp
Posted by Cid Tyer on Feb 19th 2014
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The Service Desk of the Future
Posted by Cid Tyer on Oct 16th 2013
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Q&A Report
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