Webinar Archives
SRE Roundtable with 4 DevOps Ambassadors
Jul 16th 2020
Presenter: SRE Roundtable with 4 DevOps Ambassadors - Complimentary Webinar
A roundtable conversation about Site Reliability Engineering (SRE).
Please join us as four of the DevOps Institute
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ITIL® 4 DSV - Drive Stakeholder Value
May 21st 2020
Presenter: Donna Knapp, Curriculum Development Manager, ITSM AcademyHow to Create a Great Customer Experience
A key activity in the ITIL 4 service value chain is 'engage'. One reason why this act
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ITIL® 4 HVIT - High Velocity IT
Apr 16th 2020
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
Digital has changed everything! It has enabled organizations to introduce new business models and to significantly change how
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ITSM Roles in an Agile and DevOps World, with Donna Knapp
Jul 20th 2017
Complimentary Webinar - Thursday, July 20, 2017
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
Have you ever wondered how ITSM roles fit into an Agile and
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The Agile Process Owner with Donna Knapp
Posted by Cid Tyer on Nov 19th 2015
Today’s IT organizations must be built on ITSM policies and processes that facilitate speed and change. So who ensures that ITSM processes are designed with ‘just enough’ control to meet an organiz
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