Webinar Archives
State of ITSM and... 2021
Jan 21st 2021
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
To say that 2020 was a challenging year would be an understatement. As enterprises accelerate their digital business initiativ
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A Seat at the Table
Oct 8th 2020
Presenters:
-Donna Knapp, Curriculum Development Manager, ITSM Academy
- Mark Blanke, CEO, OwlPoint
- Fred Silva, Director - Digital Solutions Delivery, SAIC
- Paul Edmisten, CIO,
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ITIL 4® AMA with Lou Hunnebeck and Donna Knapp
Aug 20th 2020
Presenters: Lou Hunnebeck, Principal Advisor, DXC Technology & Donna Knapp, Curriculum Development Manager, ITSM Academy - Complimentary Webinar
ITIL 4® Direct, Plan & Improve - Ask Me Anything&n
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SRE Roundtable with 4 DevOps Ambassadors
Jul 16th 2020
Presenter: SRE Roundtable with 4 DevOps Ambassadors - Complimentary Webinar
A roundtable conversation about Site Reliability Engineering (SRE).
Please join us as four of the DevOps Institute
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ITIL® 4 DSV - Drive Stakeholder Value
May 21st 2020
Presenter: Donna Knapp, Curriculum Development Manager, ITSM AcademyHow to Create a Great Customer Experience
A key activity in the ITIL 4 service value chain is 'engage'. One reason why this act
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