5 Ways ITSM Can Support DevOp Posted by Eric Montijo on May 17th 2016 Presenters: Jayne Groll, and Lisa Schwartz co-founder ITSM Academy There is much debate about the relevancy of ITIL and ITSM in a new DevOps world. The truth is that DevOps does not … read more
BRM - Helping Converge Business and IT Posted by Eric Montijo on Feb 18th 2016 The Business Relationship Manager (BRM) is a relatively new role in many organizations. IT Service Management (ITSM) relates to the activities performed to deliver, operate and control IT servic … read more
DevOps Ask the Experts Posted by Cid Tyer on Oct 14th 2015 DevOps is emerging as an industry buzz word. What does DevOps mean? Is it relevant to enterprise IT? How does it relate to ITIL/ITSM, Agile, Lean and tools? Jayne Groll and Donna Knapp w … read more
What the Olympics Teaches Us About Agile Posted by Cid Tyer on Sep 17th 2014 Download the: Slide Deck … read more
DevOps: Moving Beyond Early Adopters to Pragmatic Acceptance Posted by Cid Tyer on May 14th 2014 Just about every technology trend over the last 30 years has followed a similar pattern. Originally championed by a dedicated core of enthusiasts, it gathers adherents among those willing to li … read more