Secrets of a ScrumMaster: Agile for the Service Desk Posted by Cid Tyer on May 20th 2015 Can agile concepts be applied to the service desk? Absolutely! This session describes the benefits of agile practices and provides a brief introduction to Scrum – an agile way to handle complex pro … read more
Agile Transformation at the United States Postal Service Posted by Cid Tyer on Feb 18th 2015 The postal business is changing at a rapid pace and the Postal Service must continue to change quickly to remain relevant and competitive in the marketplace. The Postal Service implemented the Agile m … read more
Leveraging Agile and Lean to Transform Your Organization Posted by Cid Tyer on Oct 15th 2014 Download the: Slide Deck … read more
What the Olympics Teaches Us About Agile Posted by Cid Tyer on Sep 17th 2014 Download the: Slide Deck … read more
What is Agile Service Management? And Why Is it Important? Posted by Cid Tyer on Jul 23rd 2014 Download the: Slide Deck Q&A Report … read more