ITIL (Version 5): Ask Me Anything (AMA)

ITIL (Version 5): Ask Me Anything (AMA)

Mar 19th 2026

Presenter: Donna Knapp & Lisa Schwartz, ITSM Academy

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Curious about what ITIL (Version 5) really means for you and your organization? This live session is your opportunity to ask direct questions about the new structure, course pathways, certification implications, and what the transition means for individuals and enterprises. Clarity first - Credentials second - Outcomes always.

We’ll cover:

  • How ITIL (Version 5) builds on prior versions
  • What’s changing - and what’s not
  • Recommended paths for practitioners vs. leaders
  • Timing, rollout considerations, and planning strategies

Join Donna Knapp and Lisa Schwartz for this interactive discussion designed to help you determine your next move with confidence. Bring your questions - ask@itsmacademy.com - Leave with clarity.

By attending this webinar, you earn 1 Continuing Professional Development (CPD) point.

  • The slide deck will be available the morning of the webinar
  • The recording of the session will be available post webinar
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