Webinar Archives
Adding Value with Change Management
Feb 20th 2020
Presenter: Vicki Rogers, Senior Manager of Change, Georgia Tech
Learn how Georgia Tech adopted the IT change management process (AKA change enablement practice in ITIL v4), designed to help contr
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ITIL 4 Guiding Principles
Jan 16th 2020
Presenter: Rose Gibson, ITSM Academy
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Is this the End of ITIL? NO, it is the end-to-end of ITIL!
Oct 30th 2019
Presenter: Paul Wilkinson, GamingWorks
Is this the End of ITIL? NO, it is the end-to-end of ITIL!
As we celebrate the first year anniversary of ITIL 4, enterprises are working their way to unde
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AI & The Future of Employee Service
Oct 1st 2019
Presenter: Dan Turchin, Astound
The bots are coming… but not to take your job. Learn how and why AI and machine learning are making humans better and how organizations li
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The Future of Service and Support: "A Brave New World"
Aug 16th 2019
Presenter: Jeff Rumburg, Managing Partner at MetricNet
IT Service and Support organizations worldwide are moving aggressively towards new business models. ITIL 4, AI, and hiring
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