Webinar Archives
An Introduction to SIAM
Mar 18th 2021
Presenters: Liz Gallacher, Director and Helen Morris, Director of Helix Service Management Services
Service Integration and Management (SIAM) has long been used “across the pond” to help organiza
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The Metrics Of Shift Left
Feb 18th 2021
Presenter: Jeff Rumburg, Managing Partner, MetricNet
Organizations that haven’t spent a great deal of time shifting left—that is, moving tickets from desktop support to Level 1 service desk, or from
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State of ITSM and... 2021
Jan 21st 2021
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
To say that 2020 was a challenging year would be an understatement. As enterprises accelerate their digital business initiativ
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An Actionable Approach to Driving Stakeholder Value
Nov 19th 2020
Presenter: Rae Ann Bruno, President, Business Solutions Training - Complimentary Webinar
ITIL
v4’s Driving Stakeholder Value (DSV) certification takes a more direct approach
to IT becoming a bu
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A Seat at the Table
Oct 8th 2020
Presenters:
-Donna Knapp, Curriculum Development Manager, ITSM Academy
- Mark Blanke, CEO, OwlPoint
- Fred Silva, Director - Digital Solutions Delivery, SAIC
- Paul Edmisten, CIO,
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