State of ITSM and... 2022 Jan 20th 2022 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy As we move into 2022, the pandemic persists, as does the pressure to keep up with the demand for digital innovation. Join us to … read more
Employability with ITIL4 – New Industry Trends Nov 18th 2021 Presenter: Gaurav Shekhar of University of Texas at Dallas Employability with ITIL4 – New Industry Trends What will be discussed: latest employment trends how the industry is … read more
Service Management Transformation @BMC Oct 21st 2021 Presenter: Blaine Bryant, Senior Director IS&T Service Governance, BMC Join us as Blaine highlights how BMC IS&T organized to enable and accelerate its digital service management strategy w … read more
Putting the Go in Governance Sep 16th 2021 Presenter: Greg Sanker, Senior IT Leader Ever wondered why ITSM success is much harder in real life than in theory? We all know that Leadership, Governance and Practices are key components. And th … read more
Making the Transition: ITIL v3 to ITIL 4 Aug 19th 2021 Subject Matter Experts: Mark Blanke, President and CEO of OwlPoint & Donna Knapp, ITSM Academy With ITIL v3 heading in to retirement, organizations are looking ahead to ITIL 4 and trying to fig … read more