Keeping the End Goal in Mind with Kyna Autrey & Joseph Bryson, SAIC Posted by Cid Tyer on Nov 17th 2010 Download the: Slide Deck Q&A Report … read more
Rock n Roles, Responsibilities and Resources Posted by Cid Tyer on Oct 13th 2010 Download the: Slide Deck Q&A Report Lifecycle Approach to Service Management Roles White Paper … read more
Building a Tradition of Service Excellence Posted by Cid Tyer on Sep 15th 2010 Download the: Slide Deck Q&A Report … read more
Using Models for Incident, Change, Problem and Request Posted by Cid Tyer on Aug 18th 2010 Download the: Slide Deck Q&A Report … read more
Succeeding with Service Agreements Posted by Cid Tyer on Jul 14th 2010 Download the: Slide Deck Q&A Report … read more