Lead Success, Don't Manage Failure! with Carlos Casanova, K2 Solutions Posted by Cid Tyer on Mar 20th 2013 Webinar Presented on: March 21, 2013 The virtues of successful executives are those that express confidence, trust, stability and leadership; and this don't come with just having the title. Embarkin … read more
Process Maturity: It's Not About the Numbers! Posted by Cid Tyer on Jan 23rd 2013 View the RecordingCheck out Donna's book, The ITSM Process Design Guide. … read more
Is ITIL Really Worth the Effort? with Doug Tyre, University of Miami Posted by Cid Tyer on Nov 14th 2012 Download the: Slide Deck Q&A Report Whitepaper … read more
Change Management: One University's Evolution Posted by Cid Tyer on Oct 17th 2012 Download the: Slide Deck Q&A Report … read more