Webinar Archives
Generational Dynamics in Service Management
Posted by Cid Tyer on Jun 17th 2015
If you’re like most companies, you likely have 3-5 Generations on your teams. Come laugh and hear tips on how to attract and integrate the Millennials & Boomlets into your Service Management Teams
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Secrets of a ScrumMaster: Agile for the Service Desk
Posted by Cid Tyer on May 20th 2015
Can agile concepts be applied to the service desk? Absolutely! This session describes the benefits of agile practices and provides a brief introduction to Scrum – an agile way to handle complex pro
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Cyber Resilience: There's no Time to Waste
Posted by Cid Tyer on Apr 15th 2015
The digital age provides all organisations with opportunities to grow and innovate. But it also brings a new world of risk, especially to our most precious information. The information that’s criti
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Agile Transformation at the United States Postal Service
Posted by Cid Tyer on Feb 18th 2015
The postal business is changing at a rapid pace and the Postal Service must continue to change quickly to remain relevant and competitive in the marketplace. The Postal Service implemented the Agi
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Evolving Service Catalogs Start To Support The Broker Approach
Posted by Cid Tyer on Nov 19th 2014
Download the:
Slide Deck
Q&A Report
Sample Service Catalog
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