Webinar Archives

5 Ways ITSM Can Support DevOp

5 Ways ITSM Can Support DevOp

Posted by Eric Montijo on May 17th 2016

Presenters: Jayne Groll, and Lisa Schwartz co-founder ITSM Academy There is much debate about the relevancy of ITIL and ITSM in a new DevOps world. The truth is that DevOps does not … read more

Agile Transformation at Scale

Posted by Eric Montijo on Apr 21st 2016

Presenter: Dr. Gail Ferreira, Agile Practice Leader, MATRIX Resources, San Francisco Center of Excellence Rapid scale directly impacts all levels of decision-making, planning, execution, culture, an … read more

Introducing ITIL Practitioner, with Donna Knapp

Posted by Eric Montijo on Mar 17th 2016

Continuous improvement is a cornerstone of the ITIL framework and – good news! – it’s about to get easier. Join us for an introduction to the newly launched ITIL Practitioner qualification. This excit … read more