5 Ways ITSM Can Support DevOp Posted by Eric Montijo on May 17th 2016 Presenters: Jayne Groll, and Lisa Schwartz co-founder ITSM Academy There is much debate about the relevancy of ITIL and ITSM in a new DevOps world. The truth is that DevOps does not … read more
Agile Transformation at Scale with Dr. Gail Ferreira Posted by Eric Montijo on Apr 21st 2016 Presenter: Dr. Gail Ferreira, Agile Practice Leader, MATRIX Resources, San Francisco Center of Excellence Rapid scale directly impacts all levels of decision-making, planning, execution, culture, an … read more
Introducing ITIL Practitioner, with Donna Knapp Posted by Eric Montijo on Mar 17th 2016 Continuous improvement is a cornerstone of the ITIL framework and – good news! – it’s about to get easier. Join us for an introduction to the newly launched ITIL Practitioner qualification. This excit … read more
BRM - Helping Converge Business and IT Posted by Eric Montijo on Feb 18th 2016 The Business Relationship Manager (BRM) is a relatively new role in many organizations. IT Service Management (ITSM) relates to the activities performed to deliver, operate and control IT servic … read more
Beyond the KB - Turning Data into Wisdom, Michael Cardinal Posted by Cid Tyer on Jan 21st 2016 Many organizations live perceiving Knowledge Management begins and ends with a Knowledge Base. However, a more robust Knowledge Management process exists. The KM process is a pipeline to Continual … read more