The Journey to ITIL Expert Jan 19th 2017 Presenter: Jeff Jensen, Service Management Lead, Taos Mountain, LLC What is the value of moving past ITIL Foundation and working your way to ITIL Expert? How do you make progress … read more
Agile Service Management - Where ITIL Meets Agile Posted by Eric Montijo on Nov 17th 2016 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy IT service management (ITSM)/ITIL processes must accommodate two speeds of IT – the traditional mode that must … read more
Preparing for Digital Business with Matt Hooper Posted by Eric Montijo on Oct 19th 2016 Preparing for Digital Business an ITSM Academy Webinar from ITSM Academy, Inc. Complimentary Webinar - Thursday, October 20th at 11:00 am EDT Presenter: Matt Hooper ITSM Evangelist, LANDESK Sof … read more
Single Point of Contact (SPOC) Posted by Eric Montijo on Sep 16th 2016 Presenter: Eddie Vidal, EJV Corporation The road to success for organizational change is often met with roadblocks and detours, rarely following a straight, simple path. Changing long-sta … read more
Services - Cutting Through the Confusion, with Michael Cardinal Posted by Eric Montijo on Jul 21st 2016 Complimentary Webinar - Thursday, August 18th at 11:00 am EDT Presenter: Michael Cardinal, TEK Systems Services: Can they be any more confusing? It is not always clear as to how to define, … read more