Agile Transformation at Scale with Dr. Gail Ferreira Posted by Eric Montijo on Apr 21st 2016 Presenter: Dr. Gail Ferreira, Agile Practice Leader, MATRIX Resources, San Francisco Center of Excellence Rapid scale directly impacts all levels of decision-making, planning, executi … read more
Introducing ITIL Practitioner, with Donna Knapp Posted by Eric Montijo on Mar 17th 2016 Continuous improvement is a cornerstone of the ITIL framework and – good news! – it’s about to get easier. Join us for an introduction to the newly launched ITIL Practitioner qualification. This excit … read more
BRM - Helping Converge Business and IT Posted by Eric Montijo on Feb 18th 2016 The Business Relationship Manager (BRM) is a relatively new role in many organizations. IT Service Management (ITSM) relates to the activities performed to deliver, operate and control IT servic … read more
Beyond the KB - Turning Data into Wisdom, Michael Cardinal Posted by Cid Tyer on Jan 21st 2016 Many organizations live perceiving Knowledge Management begins and ends with a Knowledge Base. However, a more robust Knowledge Management process exists. The KM process is a pipeline to Continual … read more
The Agile Process Owner with Donna Knapp Posted by Cid Tyer on Nov 19th 2015 Today’s IT organizations must be built on ITSM policies and processes that facilitate speed and change. So who ensures that ITSM processes are designed with ‘just enough’ control to meet an organiz … read more