Webinar Archives
The Journey to ITIL Expert
Jan 19th 2017
Presenter: Jeff Jensen, Service Management Lead, Taos Mountain, LLC
What is the value of moving past ITIL Foundation and working your way to ITIL Expert? How do you make progress
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Agile Service Management - Where ITIL Meets Agile
Posted by Eric Montijo on Nov 17th 2016
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
IT service management (ITSM)/ITIL processes must accommodate two speeds of IT – the traditional mode that must
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Preparing for Digital Business with Matt Hooper
Posted by Eric Montijo on Oct 19th 2016
Preparing for Digital Business an ITSM Academy Webinar from ITSM Academy, Inc.
Complimentary Webinar - Thursday, October 20th at 11:00 am EDT
Presenter: Matt Hooper
ITSM Evangelist, LANDESK Sof
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Single Point of Contact (SPOC)
Posted by Eric Montijo on Sep 16th 2016
Presenter: Eddie Vidal, EJV Corporation
The road to success for organizational change is often met with roadblocks and detours, rarely following a straight, simple path. Changing long-sta
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Services - Cutting Through the Confusion, with Michael Cardinal
Posted by Eric Montijo on Jul 21st 2016
Complimentary Webinar - Thursday, August 18th at 11:00 am EDT
Presenter: Michael Cardinal, TEK Systems
Services: Can they be any more confusing? It is not always clear as to how to define,
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