Webinar Archives
The ROI of ITSM: Know Your Financial Impact!
Nov 15th 2017
Complimentary Webinar - Thursday, November 16 at 11:00 am ET
Presenter: Jeff Rumburg, Co-founder and CEO of MetricNet
Return on Investment (ROI) is one of the most common and importan
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Service Leadership’s 9 Guiding Principles
Oct 19th 2017
Complimentary Webinar - Thursday, October 19 at 11:00 am ET
Presenter: Lou Hunnebeck, co-author of the ITIL Practitioner Guidance and Principal Advisor, Fruition Partners, a DXC Technology
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How to Become a Great DevOps Leader
Sep 20th 2017
Complimentary Webinar - Wednesday, September 20 at 11:00 am ET
Presenter: Mustafa Kapadia, Service Line Leader, IBM
The ideal DevOps Leader is a tactical or strategic individual who helps
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Putting the Pro in Process Design, with Donna Knapp
Aug 17th 2017
Complimentary Webinar - Thursday, August 17 at 11:00 am ET
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
Movements such as DevOps and Site Reliability Engineerin
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ITSM Roles in an Agile and DevOps World, with Donna Knapp
Jul 20th 2017
Complimentary Webinar - Thursday, July 20, 2017
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
Have you ever wondered how ITSM roles fit into an Agile and
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