ITIL 4. The Next Evolution. Dec 13th 2018 Presenter: Donna Knapp, ITSM Academy's Curriculum Development Manager / Author Join us for an introduction to ITIL 4. We’ll share – at a high level – key ITIL 4 concepts and how those concepts … read more
Ask Me Anything - Lean Edition Nov 16th 2018 CoPresenters: Mike Orzen, Lean Technologist / Author, Donna Knapp, Curriculum Development Manager / Author It’s been said that where there is demand there is a value stream. It seems you … read more
Innovate ITIL with DevOps Oct 20th 2018 Presenter: Sean Mack, CEO, xOps There is a prevalent myth that DevOps and IT Service Management (ITSM) and the IT Infrastructure Library (ITIL) are incompatible. However this sup … read more
Modernizing Self Service Access Sep 21st 2018 Presenter: Nick Schneider, Lean Consultant/Managing Partner, Sumplify Driven by a range of initiatives: DevOps, Digital Transformation, Modern Operations, etc - today Infrastructure and O … read more
Automating Security Controls with DevSecOps Aug 20th 2018 Presenter: DJ Schleen, DevSecOps Evangelist and DSOE Global Manager, Aetna When organizations understand the ease in which security controls can be integrated into the development pro … read more