AI & The Future of Employee Service Oct 1st 2019 Presenter: Dan Turchin, Astound The bots are coming… but not to take your job. Learn how and why AI and machine learning are making humans better and how organizations li … read more
The Future of Service and Support: "A Brave New World" Aug 16th 2019 Presenter: Jeff Rumburg, Managing Partner at MetricNet IT Service and Support organizations worldwide are moving aggressively towards new business models. ITIL 4, AI, and hiring … read more
The Evolution and Future State of the Service Management Office Jul 29th 2019 Presenter: Jeff Jensen, ITIL Expert, PMP, CPDE, DevOps Leader With the continued adoption of best practice frameworks and new ways of working (including Agile, DevOps, Lean … read more
Change Control in ITIL4: So Much More Than a New Name Jun 26th 2019 Presenter: Greg Sanker, CIO, Author, speaker and practitioner with over 30 years of global IT experience Every organization makes changes on a daily basis, and every change has the pot … read more
The V*A*L*U*E Formula May 16th 2019 Presenter: Ken Wendle, Author, speaker, consultant and instructor A common thread shared by almost every best practice or methodology – from ITIL to Lean to … read more