AIOps Foundation - Accredited

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While we always recommend learners attend our live, virtual training, we understand that time constraints don't always make that possible. This course will soon be available to self-study.  Please click here for more information. 

Join us to gain a solid understanding of the benefits of implementing AIOps in your organization, including its role in digital transformation, and how it supports and enhances complementary approaches such as DevOps and site reliability engineering (SRE).


AIOps Foundation covers the origins of AIOps, including the history behind the term, patterns that preceded it, and the technology context in which it has evolved. Candidates will gain an understanding of the processes of combining big data analytics, machine learning algorithms, automation, and optimization into a single platform.

This course addresses the foundational concepts of AIOps along with its core technologies: big data and machine learning. AIOps Foundation validates learners’ understanding of how and why digital transformation, together with the evolution of machine learning, have brought about the rise of AIOps as an indispensable tool in today’s IT Operations landscape. Core technologies of machine learning and big data are discussed, as well as the basic concepts of artificial intelligence, different types of machine learning models that can be implemented, and the relationship between AIOps, MLOps, DevOps, and Site Reliability.

Course culminates with an independent exam. Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the AIOps Foundation Certificate.  

Class also includes experiential exercises, GAME ON! An Interactive Learning Experience® and access to ITSM Academy's Learner Portal.

Objectives: At the end of the course, the following learning objectives are expected to be achieved:

  • Clear understanding of the origins, drivers and influencers of AIOps
  • Define and comprehend key terms and basic concepts of AIOps
  • Understand general concepts of big data, artificial intelligence, and machine learning and how they relate to AIOps
  • Recognize the relationship between AIOps and MLOps
  • Understand the changes in mindset, collaboration and skills needed for a successful AIOps implementation
  • Quantify outcomes of an AIOps implementation leveraging industry standard metrics
  • Understand common use cases, challenges and opportunities related to introducing AIOps in the organization
  • Visualize the challenges, trends and ethical considerations organizations might face while deploying an AIOps initiative

Delivery: For 20 hours, our learners are immersed in material that is presented in a fun, practical manner using exercises, sample exam questions and real-world examples.

  • Anyone focused on IT Operations 
  • Anyone interested in software in today’s IT landscape
  • AIOps Architects and Engineers
  • Business Managers, Stakeholders
  • Cloud Engineers
  • Data Engineers and Scientists
  • DevOps Engineers and Practitioners
  • IT Directors, Managers & Team Leaders
  • IT Security Analysts
  • Product Owners
  • Scrum Masters
  • Software Engineers
  • Site Reliability Engineers
  • System Integrators
  • AIOps Platform and Tool Providers

Professional Education Hours: Individuals attending this class will earn 18 professional education hours (e.g., PDUs, CPEs, CEUs) upon completion of this course. These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable.

Instructors: As with all ITSM Academy training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real-life experiences into lively classroom discussion.

Trainers for this course are seasoned professionals, hold multiple DevOps, Agile and ITSM industry certifications and have successfully completed ITSM Academy's Observability Foundation Train-the-Trainer Program.

Course / Student Materials:

  • Access to ITSM Academy's Learner Portal - - extends the classroom experience with online content and tools
    • Digital Learner Manual (excellent post-class reference)
    • Research Paper - WhatIs? AIOps
    • Learner Personal Action Plan
    • Sample documents, templates tools and techniques
    • Study aids and sample exams 
    • Access to additional sources of information and communities - including the State of DevOps Report
  • Twenty (20) hours of instructor led training and exercise facilitation
  • Participation in our GAME ON! An Interactive Learning Experience® 
  • Participation in unique assignments designed to apply concepts
  • In-class exam preparation
  • Exam voucheracademy-green.png

Let's Go Green: Materials for this course are provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the Terms of Use as indicated on the material.

Prerequisites:  SRE Foundation, an understanding and knowledge of common SRE terminology, concepts, principles and related work experience are recommended.

CEUCertification: Successfully passing (65%) the 60 minute examination, consisting of 40 multiple-choice questions, leads to the AIOps Foundation certificate. To purchase an exam only, please visit our Exam Voucher page and select the corresponding exam from the dropdown. 

Classes Held In:

Learners should only commit to classes they are prepared to attend.  ITSM Academy Open Enrollment Class Terms and Conditions.


  • 5
    I love the AIOps Foundation

    Posted by KY on Jul 11th 2024

    I love the AIOps Foundation course, my position is that it is a fit for EVERYONE! Regardless of your role, AI hits everyone in some capacity, personal and professional. Practice questions, the practice exam, all very good. Very fair exam.