ITIL at an Inflection Point: Why Change Is Necessary

Presenter: David Cannon, Senior Director of ITIL, PeopleCert 

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ITIL has long provided a common language and set of best practices for service management, but the environment it operates in has fundamentally changed. Digital products, AI, automation, and value-stream thinking are reshaping how organizations deliver and consume services. The question is no longer whether ITIL is relevant, but how it must adapt to remain effective.

In this webinar, we introduce ITIL (Version 5) and participants will gain clarity on how ITIL’s principles still hold strong, where mindset and practice shifts are required, and how to apply ITIL in a way that supports modern operating models rather than constraining them.

This session is designed for professionals who believe in ITIL’s value - and want to ensure it continues to drive meaningful outcomes in a rapidly evolving landscape.

By attending this webinar, you earn 1 Continuing Professional Development (CPD) point.

• The slide deck will be available the morning of the webinar
• The recording of the session will be available post webinar