Adding Value with Change Management

Presenter: Vicki Rogers, Senior Manager of Change, Georgia Tech

Learn how Georgia Tech adopted the IT change management process (AKA change enablement practice in ITIL v4), designed to help control the life cycle of strategic, tactical, and operational changes to IT services through standardized procedures.

In this webinar, host Vicki Rogers will briefly describe and define change management and how it fits into the ITSM model, touching on changes with ITIL v4.

Please join us as Vicki provides insight into how Georgia Tech traversed the adoption of change management and how the goal of change management is to control risk and minimize disruption to associated IT services and business operations.

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