ITIL (Version 5) Updates
Explore ITSM Academy announcements about ITIL (Version 5) training, certification pathways, Foundation, Managing Professional Transition, AI Governance, open-book advanced exams, ITIL Practice Manager courses, and digital product and service management (DPSM). These updates help learners, training buyers, and organizations understand what is changing, why it matters, and how to plan their next step in ITIL certification and practical service management education. About ITSM Academy
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ITSM Academy Continues to Expand All Things ITIL Resource Center
May 11, 2026: ITSM Academy continues to update its All Things ITIL resource center to help learners, training buyers, and organizations navigate ITIL (Version 5), certification pathways, ITIL training options, and practical service management guidance.
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ITSM Academy Highlights What Open-Book Exams Mean for ITIL (Version 5) Advanced Certifications
May 4, 2026: ITSM Academy published new guidance to help learners and organizations understand how open-book exams shift ITIL (Version 5) advanced certification preparation from memorization to application.
ITSM Academy Announces Complimentary Bridge the Gap Session for ITIL 4 Certified Professionals
May 1, 2026: ITSM Academy announced a small, complimentary Bridge the Gap session on May 19, 2026, bringing together a focused group of ITIL 4 certified professionals and alumni for a practical look at what is new and changed in ITIL (Version 5).
ITSM Academy Announces Launch of ITIL (Version 5) AI Governance Course
April 16, 2026: ITSM Academy announced the launch of its ITIL (Version 5) AI Governance course, with the first delivery targeted for August 1, 2026.
ITSM Academy Rolls Out ITIL (Version 5) Managing Professional Transition and Announces First North American Open Enrollment Class
March 16, 2026: ITSM Academy announced the rollout of ITIL (Version 5) Managing Professional Transition, with the first North American open enrollment class scheduled to begin on June 1, 2026.
ITSM Academy Announces Launch of ITIL (Version 5) Foundation Training in the United States
January 29, 2026: ITSM Academy announced the launch of ITIL (Version 5) Foundation training in alignment with the official certification release from PeopleCert, with public instructor-led virtual classes scheduled in U.S. time zones.
ITSM Academy Adds ITIL Practitioner: IT Asset Management to Their Portfolio
January 27, 2025: ITSM Academy added ITIL Practitioner: IT Asset Management to its ITIL training portfolio to help professionals improve asset lifecycle management, strengthen compliance, and support better business outcomes.
ITSM Academy Adds ITIL Practitioner: Change Enablement to Their Portfolio
April 15, 2024: ITSM Academy announced the addition of ITIL Practitioner: Change Enablement to its training portfolio, helping ITSM professionals manage change efficiently, reduce risk, and support continual improvement.
ITSM Academy Adds ITIL Practice Manager Course Bundle – ITIL Specialist: Monitor, Support & Fulfil
August 28, 2023: ITSM Academy announced the addition of ITIL Specialist: Monitor, Support & Fulfil, a combined practice module designed to help IT professionals build cross-practice collaboration and effective service value streams.
ITSM Academy Continues to Expand "All Things ITIL" Resource Center
Boca Raton, FL – May 11, 2026 – ITSM Academy announced its continued commitment to updating and expanding All Things ITIL, a central resource page designed to help learners, training buyers, and organizations navigate ITIL, ITIL (Version 5), certification pathways, and practical service management guidance.
The All Things ITIL page brings together curated ITIL resources, including ITIL (Version 5) guidance, certification pathway tools, downloadable resources, frequently asked questions, class information, and practical learning support for individuals and teams planning their next step in ITIL training.
As ITIL continues to evolve, ITSM Academy continues to update the page with relevant information for learners who are new to ITIL, returning after time away, comparing ITIL 4 and ITIL (Version 5), planning team training, or preparing for advanced ITIL certification. The page includes resources such as an ITIL 5 Cheat Sheet, ITIL 5 Master Breakdown, CPD Program Breakdown, ITIL Practice Manager Breakdown, ITIL Certification FAQ, and ITIL learning journey guidance.
“We take pride in staying at the forefront of sharing what matters most to ITIL learners and the organizations they support,” said Lisa Schwartz, Founder and CXO of ITSM Academy. “All Things ITIL reflects our continued commitment to making ITIL guidance easier to understand, easier to navigate, and easier to apply. As the certification scheme evolves, learners need more than links; they need clarity, context, and a practical path forward.”
A Living ITIL Resource for Learners and Organizations
All Things ITIL is designed as a living resource, not a static page. ITSM Academy continues to refine and expand the page as new ITIL (Version 5) courses, certification details, exam updates, PeopleCert guidance, learner questions, and training resources become available.
The page supports professionals and organizations seeking practical guidance on ITIL training options, ITIL certification paths, ITIL (Version 5), ITIL 4, digital product and service management, continuing professional development, and how to choose the right learning path based on role, requirement, and outcome.
Visit All Things ITIL →
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Boca Raton, FL – May 4, 2026 – ITSM Academy published new guidance to help learners and organizations understand one of the most meaningful changes in ITIL (Version 5) advanced certifications: open-book exams.
The article, ITIL (Version 5) Advanced Certifications: What Open Book Exams Really Mean for Learners, explains that open-book exams are not a shortcut. Instead, they represent a shift from memorization to application, requiring learners to understand concepts, navigate official guidance quickly, and make informed decisions using trusted sources.
This change aligns with the direction of ITIL (Version 5) and its focus on digital product and service management (DPSM), where success depends not only on what professionals know, but how effectively they apply knowledge in real-world contexts.
“Open-book exams do not lower the bar; they move it,” said Lisa Schwartz, Founder and CXO of ITSM Academy. “For ITIL (Version 5), this is an important signal. Learners need to understand the guidance, know how to find and interpret it, and be prepared to apply it. That is a stronger reflection of how service management professionals actually work.”
What the Article Covers
The blog explains how open-book exams change learner preparation for ITIL (Version 5) advanced certifications. Learners still need to understand the material, but they also need to know where key concepts are located, how topics connect across the guidance, and how to interpret recommendations in scenario-based questions.
The article also highlights the practical role of PeopleCert Plus (PC+) in exam preparation. PC+ gives learners access to official digital publications associated with advanced certifications, along with the official syllabus, sample exams, and glossary. This access can help learners prepare before class begins and become more comfortable working with official guidance.
Open Book Means Application, Not Easier
During an ITIL (Version 5) advanced open-book exam, learners may use either the official hard copy book or the official eBook on a second device through the VitalSource Bookshelf app, in line with exam guidelines. The article notes that official resources may be annotated, but loose-leaf notes, unofficial printed copies, and learner manuals are not permitted during the exam.
For organizations investing in ITIL (Version 5), the shift reinforces that training is not only about certification. It is about building practical capability, supporting stronger adoption after training, and developing more confident, resourceful practitioners.
Read the full blog post →
Boca Raton, FL – May 1, 2026 – ITSM Academy announced it will host a small, complimentary Bridge the Gap session on May 19, 2026 for ITIL 4 certified professionals who want a practical look at what is new and changed in ITIL (Version 5).
The session is designed for professionals who already hold ITIL 4 certification and want a focused, real-world overview of how ITIL (Version 5) builds on existing guidance. Rather than repeating foundational concepts, the session will highlight key updates, expanded areas of focus, and practical implications for learners, teams, and organizations planning their next steps.
Content for the session is being pulled directly from ITSM Academy’s classroom materials, giving attendees a preview of the practical, instructor-led approach used in ITSM Academy’s ITIL (Version 5) training.
“For more than two decades, ITSM Academy has had the privilege of helping learners and organizations transition through major ITIL updates,” said Lisa Schwartz, Founder and CXO of ITSM Academy. “Bridge the Gap gives us the opportunity to bring a focused group of ITIL 4 certified professionals and alumni together for a practical conversation about what is new, what has changed, and what those changes mean for their teams, careers, and organizations. I am really looking forward to an engaging session!”
About the Bridge the Gap Session
Bridge the Gap is a complimentary, non-certification session for ITIL 4 certified professionals seeking a clear and practical overview of ITIL (Version 5). The session will focus on what is new, what has changed, and what professionals should understand as the ITIL certification scheme continues to evolve.
Invitations are intentionally limited to keep the session focused and interactive.
Invitation Request
Professionals interested in being added to the invitation list may reach out to ITSM Academy through website chat or by emailing info@itsmacademy.com.
Boca Raton, FL – April 16, 2026 – ITSM Academy, a female-owned small business and leading provider of IT Service Management education and certification training, announced the launch of its ITIL (Version 5) AI Governance course, with the first delivery targeted for August 1, 2026.
As organizations expand their use of artificial intelligence across products, services, operations, and decision-making, effective AI governance is becoming a critical capability. The ITIL (Version 5) AI Governance course is designed to help professionals understand how to govern AI-enabled products and services responsibly, practically, and in alignment with digital product and service management.
The course supports IT leaders, service management professionals, product and service owners, governance teams, risk and compliance stakeholders, and transformation leaders seeking practical guidance for managing AI-enabled environments. Learners will explore how governance, accountability, value, risk, transparency, and continual improvement apply as AI becomes embedded in modern service ecosystems.
“AI governance is quickly becoming one of the most important conversations in service management,” said Lisa Schwartz, Founder and CXO of ITSM Academy. “Organizations do not just need AI adoption; they need clarity, accountability, and practical ways to govern AI-enabled products and services. This course reflects exactly how we approach training: clarity first, credentials second, outcomes always.”
About the ITIL (Version 5) AI Governance Course
The ITIL (Version 5) AI Governance course helps learners understand how to apply governance principles in environments where AI is used to support, deliver, improve, or transform digital products and services. The course focuses on the practical decisions, controls, responsibilities, and operating model considerations needed to support effective AI governance.
Participants will examine how AI governance connects to service management, digital product and service management, customer and employee experience, risk management, value creation, and organizational decision-making.
ITSM Academy’s first delivery of ITIL (Version 5) AI Governance is targeted for August 1, 2026. The course will be offered through ITSM Academy’s live, instructor-led virtual classroom, with dedicated corporate delivery options available for organizations building AI governance capability across teams.
The course is part of ITSM Academy’s continued expansion of ITIL (Version 5) training options designed to help professionals and organizations navigate the future of digital product and service management.
Learn more about ITIL AI Governance →
Boca Raton, FL – March 16, 2026 – ITSM Academy, a female-owned small business and leading provider of IT Service Management education and certification training, announced the rollout of its ITIL (Version 5) Managing Professional Transition course, with the first North American open enrollment class scheduled to begin on June 1, 2026.
The ITIL (Version 5) Managing Professional Transition course is designed for experienced ITIL professionals who need an efficient path to update their knowledge and align with the newest evolution of ITIL guidance. The course helps learners connect their existing ITIL knowledge to modern digital product and service management practices, including product, service, experience, and transformation-focused concepts.
As organizations continue to modernize operating models, adopt AI-enabled capabilities, improve customer and employee experience, and manage digital products and services at scale, ITIL (Version 5) provides updated guidance for professionals responsible for delivering measurable outcomes in complex digital environments.
“It is remarkable to look back at ITSM Academy’s history with advanced ITIL courses. In 2005, we rolled out ITIL 2 Service Manager. Then came ITIL v3 Expert and MALC, ITIL 4 Managing Professional and MPT, and now ITIL (Version 5) Managing Professional Transition. Through each evolution, we have helped professionals understand what is changing, why it matters, and how to apply it. Being the first training company in North America to offer open enrollment dates for the newest ITIL capstone transition class is both a proud milestone and a natural extension of how we teach: clarity first, credentials second, outcomes always,” said Lisa Schwartz, Founder and CXO of ITSM Academy.
About the ITIL (Version 5) Managing Professional Transition Course
The ITIL (Version 5) Managing Professional Transition (MPT) course is intended for experienced ITIL professionals who want to efficiently refresh and extend their knowledge without repeating concepts they already know. The course focuses on the changes, enhancements, and expanded guidance introduced in ITIL (Version 5).
This transition pathway is especially relevant for professionals who have already invested in ITIL certification and want to remain aligned with current guidance, modern service management practices, and the evolving expectations of digital organizations.
First North American Open Enrollment Class
ITSM Academy’s first North American open enrollment ITIL (Version 5) Managing Professional Transition class is scheduled to begin on June 1, 2026. The class will be delivered live in ITSM Academy’s instructor-led virtual classroom.
The course supports professionals and organizations preparing for the next stage of ITIL certification, capability development, and digital product and service management maturity.
View Public Class Schedule →
Boca Raton, FL – January 29, 2026 – ITSM Academy announced the launch of ITIL (Version 5) Foundation training in alignment with the official certification release from PeopleCert.
The ITIL (Version 5) Foundation exam goes live on February 12, 2026. ITSM Academy scheduled public, instructor-led virtual classes in U.S. time zones beginning February 24–27, 2026, making the Academy among the first training providers in North America to publicly deliver the updated framework.
ITIL (Version 5) represents the evolution of the globally recognized best-practice framework for digital product and service management (DPSM). The new version expands ITIL’s guidance across product lifecycle management, AI-ready governance, customer experience, and unified digital operating models, while remaining backward compatible with previous ITIL certifications.
“ITIL (Version 5) reflects where the market already is,” said Lisa Schwartz, Founder and CXO of ITSM Academy. “Organizations are no longer managing services in isolation. They are managing digital products, experiences, and AI-enabled ecosystems. Version 5 brings practical clarity to that reality.”
What ITIL (Version 5) Introduces
ITIL (Version 5) builds upon the strengths of prior versions while advancing guidance in several key areas:
The framework is designed to serve IT leaders, product managers, service owners, digital transformation leaders, and business stakeholders navigating increasingly complex digital environments.
ITIL (Version 5) Foundation Training – United States
ITSM Academy’s ITIL (Version 5) Foundation classes include:
Additional ITIL (Version 5) modules will be onboarded and scheduled by ITSM Academy as they are released by PeopleCert throughout 2026.
Transition Pathways
ITSM Academy will offer guidance for professionals transitioning from ITIL 4 and earlier versions, including bridge pathways where applicable and supporting micro-learnings for alumni and enterprise clients.
ITSM Academy Adds ITIL Practitioner: IT Asset Management (ITAM) to Their Portfolio
Boca Raton, FL – January 27, 2025 – ITSM Academy, a premier provider of IT Service Management (ITSM) training and certification, announced the launch of its newest offering: ITIL Practitioner: IT Asset Management (ITAM) Practice Manager Course.
Designed as an intensive, single-day program, this course equips professionals with the tools and knowledge they need to excel in IT asset management, align ITAM practices with ITIL best practices, and drive value within their organizations.
With organizations increasingly focused on streamlining IT assets and ensuring compliance, IT asset management has become a critical component of effective IT service delivery. ITSM Academy’s new course provides actionable insights and practical skills attendees can immediately apply to optimize ITAM processes and support organizational goals.
“The launch of this course underscores ITSM Academy’s commitment to addressing the evolving needs of IT professionals and organizations alike,” said Lisa Schwartz, Founder and CXO of ITSM Academy. “In just one day, attendees will gain the focused expertise they need to create meaningful impact in their ITAM initiatives, ensuring better governance, reduced costs, and alignment with broader ITIL practices.”
Who Should Attend
The ITIL ITAM Practice Manager course is designed for:
What Participants Will Explore
“We’re thrilled to offer a single-day format that accommodates the schedules of busy professionals while delivering high-impact learning outcomes,” Schwartz continued. “This course reflects ITSM Academy’s mission to empower learners with the knowledge and confidence they need to excel in today’s fast-paced IT environments.”
The course is available for corporate, dedicated team delivery, and eLearning.
Learn more about ITIL Practitioner: IT Asset Management →
Boca Raton, FL – April 15, 2024 – ITSM Academy, a leading provider of IT Service Management (ITSM) training and certification, announced the addition of ITIL Practitioner: Change Enablement to its comprehensive portfolio of professional development offerings.
In today’s fast-paced and ever-evolving IT landscape, effective change management is critical to maintaining service reliability and achieving business objectives. The ITIL Practitioner: Change Enablement course is designed to equip ITSM professionals with the skills and knowledge needed to manage changes efficiently, mitigate risks, and drive continual improvement within their organizations.
Course Highlights
“We are excited to expand our training offerings with the ITIL Practitioner: Change Enablement course,” said Lisa Schwartz, Founder and CXO of ITSM Academy. “This addition reflects our commitment to providing ITSM professionals with the tools and knowledge they need to excel in their roles and contribute to their organization’s success. Effective change management is crucial for maintaining service stability and driving business value, and this course will empower our students to achieve both.”
The ITIL Practitioner: Change Enablement course is suitable for ITSM professionals at all levels, from those new to change management to experienced practitioners seeking to deepen their expertise. The course is also valuable for IT managers, project managers, and anyone involved in managing changes within an IT environment.
Boca Raton, FL – August 28, 2023 – ITSM Academy announced the newest addition to its course catalog: ITIL Specialist: Monitor, Support & Fulfil.
The ITIL 4 Practice Manager courses are based on the updated ITIL 4 Practice Guides. Each eBook includes practical guidance and new features not seen in previous versions of ITIL. Mapped to the ITIL maturity model, the guidance shows how to apply ITIL practices within an organization.
The Certification Course Enables Practitioners To
Earning ITIL Specialist: Monitor, Support & Fulfil meets one of the requirements toward earning the ITIL Master designation.
The ITIL 4 Specialist: Monitor, Support & Fulfil combined practice module is designed for IT professionals aiming to establish strong cross-practice collaboration and effective service value streams.
Course Bundle
This course bundle is comprised of the following five single-day courses:
The first open-enrollment class was scheduled for November 28–December 1, 2023, in the virtual classroom.
Learn more about ITIL Specialist: Monitor, Support & Fulfil →
About ITSM Academy
ITSM Academy, Inc., is a female-owned small business founded in 2004. Our portfolio includes a wide variety of IT Service Management (ITSM) and Digital Product Service Management (DPSM) education, including ITSM, ITIL, DevOps, SRE, AIOps, Agile, process design, Lean/value stream, and Employee Experience (XLA).
… educate and inspire is not just our corporate slogan; it speaks to our core mission and goal.
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