The Agile Process Owner with Donna Knapp

Today’s IT organizations must be built on ITSM policies and processes that facilitate speed and change. So who ensures that ITSM processes are designed with ‘just enough’ control to meet an organization’s needs? A Process Owner is accountable for the performance of a process and for ensuring it delivers value to its stakeholders. But how can Process Owners keep up with stakeholders’ constantly changing requirements? This session describes Process Owner responsibilities in the context of Agile Service Management and introduces ways that Process Owners can adapt Agile and Scrum values and practices to ITSM processes and process design and improvement activities. The new Certified Agile Process Owner role is introduced along with tips for creating and maintaining a Process Backlog.

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